Shipping policy

Shipping Policy

At hart., every order is carefully prepared and dispatched from within Australia. We aim to make delivery simple, reliable, and stress-free.

Where We Ship

We currently ship within Australia only, using Australia Post. Delivery is available to all areas serviced by Australia Post, including PO Boxes and parcel lockers. We do not currently offer international shipping.

Processing Time

Orders are processed and dispatched within 1–2 business days. Once your order has been dispatched, you'll receive tracking details via email so you can follow its journey. Please note that once an order has been shipped, it cannot be modified or cancelled.

Delivery Options & Timeframes

We offer both Standard and Express shipping at checkout. As a general guide:

• Standard: approximately 2–6 business days
• Express: approximately 1–3 business days

Delivery times are estimates provided by Australia Post and may vary depending on your location.

Shipping Costs

Shipping rates are calculated at checkout based on your chosen delivery method.

Delays

While we work closely with Australia Post to ensure timely delivery, occasional delays may occur, particularly during peak periods or due to factors outside our control. If your order appears delayed, please reach out to us at help@hartcabin.com and we'll be happy to assist.

Lost or Missing Parcels

If your parcel is lost in transit, we'll arrange a replacement or refund once confirmed with Australia Post. If tracking shows your parcel as delivered but you haven't received it, please contact us as soon as possible and we'll help resolve the issue promptly.