Refund policy

Refund & Return Policy

At hart., we want you to love how your cabin feels. If something isn't quite right, we've made returns simple and stress-free.

30-Day Change-of-Mind Returns

You may request a return within 30 days of delivery. Because Solace No.1 is a scented liquid product, for hygiene and safety reasons we can only accept change-of-mind returns if the item is:

• Unopened and unused
• In its original, undamaged packaging
• Requested within 30 days of delivery

To start a return, email us at help@hartcabin.com with your order number, and we'll guide you through the next steps. We cover return shipping across Australia — there's no cost to you.

Faulty or Damaged Items

If your order arrives damaged, faulty, or not as described, please contact us straight away at help@hartcabin.com. We'll arrange a replacement or full refund at no cost to you, including return shipping. This applies whether or not the item has been opened.

Refunds

Once your return is received and inspected, your refund will be issued to your original payment method. Please allow 3–5 business days for it to appear, depending on your bank.

Sale Items

Sale items are eligible for return under the same 30-day policy.

Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. If an item has a minor fault, we may choose to repair, replace, or refund it.